Frequently Asked Questions

Get to know everything about Hyatt Place Waikiki Beach thanks to our carefully curated list of frequently asked questions. If you don’t see an answer to your inquiries below, feel free to contact us directly for more pertinent information.

Reservations

Can I book more than one room at a time?

Yes, you can reserve two rooms at a time.Make a reservation now at hyatt.com.

Can I email the third-party credit card authorization form to the hotel?

Unfortunately, you can't. In the interest of protecting your personal credit card information, we can only accept the Hyatt Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission.

Can I pay for another guest's room (a friend, family member or co-worker, etc.) with my credit card?

Yes, you may pay for another guest's room with your credit card. Simply complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel. The hotel fax number will automatically populate on the form when you select a hotel. We require customers to submit this form for their own credit card protection. Some properties do not accept the Hyatt Credit Card Authorization Form. If the property you are looking for is not listed in the form’s drop-down menu, please contact the property directly to arrange payment.

Do I need to send a credit card authorization form for multiple rooms at the same hotel that are being billed to the same credit card?

No, you only need to send one credit card authorization form.

Does Hyatt guarantee my non-smoking room preference?

Hyatt's non-smoking guarantee is as follows:Offered to all guests of Hyatt hotels and resorts. The non-smoking guarantee is based on availability at time of reservation. If a guest requests a non-smoking room at time of reservation and a hotel is unable to honor the request at time of check-in, in the U.S. and Caribbean, the guest will receive a choice of either 5000 World of Hyatt Bonus Points or a USD$100 Hyatt Gift Card. In hotels outside of the U.S. and Caribbean guests will be offered their choice of either 5000 World of Hyatt Bonus Points or USD$50 food and beverage credit (CAD$100 in Canada). The food and beverage credit outside the U.S., Caribbean and Canada will be the equivalent of USD$50 food and beverage credit in local currency. No change will be given if full credit is not used. In order to qualify for the guarantee, the guest's non-smoking preference must be included with the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include the non-smoking preference in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A guest who makes a reservation on the same day he/she plans to arrive at the hotel, or a guest who walks in to a hotel without a reservation is not eligible to receive the guarantee. If a member believes that compensation is due with respect to the non-smoking room preference guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited non-smoking rooms may be available during certain high demand periods or special events. Only one registered guest per room may receive compensation pursuant to this guarantee during a stay, regardless of the number of people in the room or the duration of the stay. Hyatt reserves the right to alter or withdraw this program at any time without notice.

How old must I be to reserve a room?

Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

How will I know if the hotel received my authorization form?

Your fax machine should provide a date and time stamp that indicates when the fax was received by the hotel. If you have any concerns regarding the status of the authorization form, please contact the hotel directly.

How will I know if the room I've selected is available?

Only available rooms will display during the reservation process.

What is a third-party credit card authorization?

Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, he or she must complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel or, if the applicable property does not accept the form (as described above), must contact the property directly to arrange payment.

What is Hyatt's reservation guarantee?

If you book a room on hyatt.com and prepay with a credit card, Hyatt will have a room reserved for you when you arrive, or will provide, at no cost to you:A free night at a comparable hotelFree transportation to and from that hotelOne free telephone call to advise your family where you can be reached

What should I do if I can't get the third-party credit card authorization form to display on hyatt.com?

Please contact our Customer Service team.

What type of identification must guests present at check-in if a third party is paying for the guest room?

The guest will be required to present valid photo identification at check-in.

Why am I getting an error message that tells me I can't save the form to my computer?

To protect your credit card information, we have not enabled this form to save your information.

Why aren't Hyatt House and Hyatt Place properties listed in the drop-down menu on the form?

At this time, Hyatt House and Hyatt Place properties do not accept the Hyatt Credit Card Authorization Form. You will need to contact the hotels directly. Please visit the property website for contact information.

Will I be guaranteed that my room will have the bed type, view or location I requested?

When making a reservation online, you can select a bed type specific room. Choices vary depending on availability.Hyatt is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular hotel or resort. If this happens, every effort will be made to meet your room preferences.

Where can I find room descriptions?

Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.

What is the room rate? What taxes and/or additional charges apply?

Room rates and availability display on hyatt.com during the online reservation process.

The total rate, including additional charges and taxes appears on the "Reservation Summary." Rates displayed do not include charges for special requests.

Can I get my corporate rate when making a reservation online?

When available, corporate rates may be reserved online.

Are there any restrictions on reserving a room in other countries?

Reservations can be made at all Hyatt hotels and resorts, including properties located outside the United States.

Existing Reservations

Will I receive a confirmation of my reservation?

Upon clicking "Book Reservation," the booking process is complete. A confirmation number will immediately display on the screen and an email confirmation will be sent to the address you provided within 30 minutes of making your reservation.

How can I review and/or modify my reservation before it has been submitted?

At any time before submitting your reservation, you can select "Edit” under “Selected Dates and Details” within the "Reservation Summary" section on the right side of the page.

How can I review and/or modify my reservation after it has been made?

You may review or modify your reservation online using your first name, last name, and reservation confirmation number or log into your World of Hyatt account. Your details will be sent securely. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact us.

Profile and Passwords

If I am a World of Hyatt member, do I need to create another account on hyatt.com?

No. Simply sign in with your World of Hyatt account number or username and your password.

I forgot my password. What should I do?

World of Hyatt members can get easy instructions for setting a new password here.

How will my information be kept secure? How will Hyatt protect my privacy?

Hyatt is committed to safeguarding your privacy online. We have posted a privacy policy to help you understand the nature of the personal information that we collect when you use this website and how that information will be used. For more information, view our privacy policy.

Do I need to set up an account or travel profile?

You do not have to set up an account or profile to make online reservations or browse hyatt.com. However, logging in with a World of Hyatt account will simplify and speed-up the reservation process by automatically populating the reservation form as you make a reservation. It will also allow us to provide easy access to information that reflects your travel interests. Join World of Hyatt now.

Hyatt Gift Cards

Where can I find more information about Hyatt gift cards?

Please visit hyattgiftcard.com for more information about purchasing and using Hyatt Gift Cards.

Payment and Cancellation

Will my credit card be charged prior to my arrival at the hotel?

In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the Hyatt hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.

To determine whether your credit card will be charged prior to your arrival, please read the cancellation and deposit policy that displays as you make your reservation online. This information displays immediately below the credit card number field. It may also be seen by following these steps:

Step 1:

Go to hyatt.com

Type the location (city, state, country / region or hotel name) that you want to visit
Select check-in and check-out dates
Select the number for rooms
Select the number of adults and children in your party
Click "Find Hotels"

Step 2:

Click the "Select" button located under the information and photo featuring the hotel of interest

Step 3:

Click "Rate Rules" below the desired rate type name (such as "Standard Rate")

Which credit cards can be used to guarantee a reservation?

The following credit card types are generally accepted for reservations on hyatt.com and world.hyatt.com.

Hyatt Visa Card
American Express
Carte Blanche
Diners Club
Discover Card
Japan Credit Bureau
MasterCard
Visa

As you make a reservation online, the credit card types accepted at that particular hotel appear in a drop-down box next to the field where you type your credit card number.

Please contact us if you would like to make reservations using alternate credit card types.

Do I need to guarantee my reservation with a credit card or some form of deposit?

Yes, a credit card is required in order to guarantee reservations made online.

Do I have to send my credit card over the internet to book a reservation? Is your reservation processing secure?

A credit card is required for all reservations made via hyatt.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.

For more information about the security procedures on our websites, please review our privacy policy.

Can I use my World of Hyatt points for airline awards?

You can convert World of Hyatt program points into partner loyalty points/miles with participating partners.

To request points-to-miles conversions online, please sign in to your account on world.hyatt.com.

Canceling / Changing an Online Reservation

Will I be charged a night's stay if I arrive late or miss my arrival date?

Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.

Please contact us for additional information about your reservation.

If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?

Cancellation and deposit policies vary by the hotel and confirmed rate. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided in online, email, written and faxed confirmations.

Please contact us to receive additional information regarding your reservation.

How do I cancel or change a reservation I have already made?

You may cancel or change your reservation online using your first name, last name, and reservation confirmation number or credit card number. Your details will be sent securely.

Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact us.

Best Rate Guarantee

Will I receive my World or Hyatt tier benefits with a valid Best Rate Guarantee reservation?

Yes, unless otherwise noted, normal World of Hyatt benefits will apply for any reservation booked with Hyatt as part of a valid Best Rate Guarantee Claim.

What rewards can I receive if I have a qualifying lower rate?

If your claim is found to be valid, Hyatt will then match the competing rate, plus you may select one of two Best Rate Guarantee Rewards: either 5,000 World of Hyatt Bonus Points or an additional 20% discount on your matched room rate. If selected, the 5,000 World of Hyatt Bonus Points will be deposited in your account within one week after checkout.

What is Hyatt's Best Rate Guarantee Program?

Hyatt is rewarding guests that find a qualifying lower rate for a participating hotel through a third party by matching the rate and offering one of two Best Rate Guarantee rewards: either 5,000 World of Hyatt Bonus Points or a 20% discount on the rate. All claims must be submitted within 24 hours of booking on Hyatt.com and meet the Hyatt.com Best Rate Guarantee Terms. In particular, please note, Hyatt’s Best Rate Guarantee does not apply to claims submitted within 24 hours of first available check-in time for the related reservation.

(Terms available here).

What is acceptable evidence of a lower room rate?

When you submit a Best Rate Guarantee claim, you will be asked to provide the URL where you found the lower room rate. If submitting your claim online, you may also include screenshots of the lower room rate on the third-party site. A representative will attempt to validate the availability of the lower rate, and verify it complies with the Hyatt Best Rate Guarantee Terms. Differences in rates due to resort or destination fees, which may or may not be listed on third-party websites, are not eligible under Hyatt's Best Rate Guarantee. Hyatt reserves the right to deny a Claim from third-party websites displaying unauthorized rates.

What is a qualifying rate? How will I know if my claim is valid?

All claims will be handled and responded to within 24 hours of submission. The representative reviewing your Best Rate Guarantee claim will review the website where the lower rate was found and ensure it is for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions and meets the Hyatt Best Rate Guarantee Terms. If the claim qualifies, Hyatt will match the competing rate and honor your selection of the Best Rate Guarantee reward.

What are the requirements for submitting a claim for Hyatt's Best Rate Guarantee?

When comparing room rates between Hyatt and other sites, if you find a lower qualifying room rate than what is offered on Hyatt.com, simply submit an online claim form or call your a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours. To qualify, the competing rate must be for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify (available here). Differences in rates due to resort or destination fees, which may or may not be listed on third-party websites, are not eligible under Hyatt's Best Rate Guarantee.

If I find a lower rate after I already booked my reservation on Hyatt.com, can I still qualify for Hyatt's Best Rate Guarantee?

Yes – if you find a lower qualifying rate within 24 hours of making your reservation on Hyatt.com, simply complete the online claim form or contact a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours.

If I am able to find a lower qualifying rate, how do I contact Hyatt?

You may submit an online claim form or call a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours.

How many valid Best Rate Guarantee claims can I confirm?

Each Claim may only cover one (1) room, and a guest may submit up to three (3) Claims per night. For a valid Claim, only one (1) Reward will be issued per stay regardless of the length of the stay.

Do I need a reservation confirmed to submit a claim?

Yes, in order to submit a claim, you must first have a confirmed reservation booked with Hyatt.com that is for the same hotel, same type of room, same number of guest, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions as the third party site. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify.

Can I change my Best Rate Guarantee reward?

Once selected, a Best Rate Guarantee reward may not be changed.

Are valid claims eligible for World of Hyatt base point and tier earnings?

Yes, unless otherwise noted in the rate, reservations made with Hyatt that are found to be a valid Best Rate Guarantee claim are eligible for earning Base Points per eligible dollar paid upon check out and qualify toward tier status.

Are taxes and services included in the guarantee?

The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities, or other fees. Please note that some jurisdictions require room rates include applicable taxes, resort fees, and/or other fees. If they do, only competing rates that include such applicable taxes, fees, and/or other fees will be considered when evaluating a claim.

Additional Questions

Where do I send questions and comments about this website?

Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received. We appreciate your feedback and we will consider your ideas when enhancing hyatt.com with additional content and functionality.

Where can I send my resume? Where can I find information about career opportunities within Hyatt?

To explore employment opportunities with Hyatt, please visit our Careers Site.

Where can I send comments regarding a past Hyatt stay?

We truly appreciate guest feedback. Please fill out our feedback form to share comments about your stay.

What is your corporate address?

150 North Riverside Plaza

Chicago, IL 60606

(312) 750-1234

What is Camp Hyatt^®? What activities are offered at Camp Hyatt^®?

Camp Hyatt^® is an exciting year-round program offering supervised activities for children ages 3-12. Camp Hyatt^® is available at participating Hyatt Resorts in the Continental US, the Caribbean and Hawaii. This program allows children to experience fun and culturally authentic activities that are unique to each destination.

Introduced in 1989, Camp Hyatt^® remains a leading program in the industry and has recently teamed up with National Geographic Kids to feature all new adventures loaded with eco-friendly activities, animal crafts and facts, photo safaris and tons of locally inspired activities. Children who visit Camp Hyatt^® will also receive a custom mini-magazine and journal for all their new memories.

Families and children can explore Camp Hyatt to learn more about each local destination and get ready for their next trip.

What if I have to check out of the hotel prior to my scheduled departure date?

Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please check with a Hotel Host or contact us prior to your arrival.

How can I get information about World of Hyatt?

For information about World of Hyatt, please visit world.hyatt.com or view the World of Hyatt Frequently Asked Questions section.

How can I find information regarding a new Hyatt hotel?

To view a list of properties currently being developed, please visit our New Hotels page.

How can I contact Hyatt Guest Care Support?

To contact Hyatt Guest Care Support, please fill out our online form or call us at (800) 323-7249 or (402) 592-6465.

Can I check in early or late?

Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.

World of Hyatt

World of Hyatt FAQ's Link

View FAQ's